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FAQ

FAQ

DO YOU HAVE A MINIMUM ORDER QUANTITY?

Yes, one……. But the more you order, the better price we can give you.


CAN I BRING MY OWN APPAREL OR PRODUCTS TO BE PRINTED?

You sure can.


DO YOU HAVE A STANDARD PRICE LIST?

Well yes and no. Every job is unique and has different variables that can impact the price. Your price will depend on variables such as:

  • How many pieces
  • What type of product are you looking for (standard, premium or your own supplied.)
  • Product Material
  • Colour and design of prints
  • Number of print locations

HOW LONG WILL MY ORDER TAKE?

Our standard turnaround time is 7-10 business days from job approval and receipt of deposit. Turnaround does not include shipping time.


CAN I REQUEST A RUSH ORDER?

Yes. Rush orders will incur a RUSH ORDER FEE which will be a percentage of the invoice total and must be paid in full before any work begins. Please discuss any request for a Rush Order,to ensure we can meet your requirements.

Artwork

WHAT FILE FORMATS DO YOU PREFER?

We prefer vector files such as .ai, .eps or editable .pdf. A vector image is scalable to any size or magnification without distortion. We print in spot color (solid layers of color) so gradients can only be simulated with halftones.  If you do not have files in these formats, please discuss with us for your options.


DO YOU CHARGE FOR ARTWORK?

We are more than happy to help you with your designs and artwork. Any design or artwork changes that require 30min or less in time, are on the house. Any artwork changes or design work taking longer that 30mins will be charged at our standard rates.


COLOUR MATCHING
Full colour graphics are based on the Pantone CMYK Colour Matching System. We cannot gurantee an exact colour match, but we will come as close as possible (just as long as you provide us with the Pantone CMYK Colour Code when placing your order). Variables relating to individual substrates, heat and dyes might have an affect on the final artwork appearance.

Shipping & Handling

WHAT SHIPPING COMPANY DO YOU USE?

Being a small business, we choose to use Fastway and Sendle. Sendle taps into big business delivery networks for affordable and speedy deliveries for small businesses like us and our customers.


WHEN WILL MY ORDER ARRIVE?

We endeavour to ship orders the day they are completed. In general, same city deliveries arrive overnight and deliveries to nearby cites are within 2-3 days.

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